Thomas Cook Flight TCX816L
The above flight from Bodrum on 20th July at 15.15 was concelled due to mechanical failure. After being bussed to a hotel in Bodrum for the night, this flight finally took off on 21st July 2009 at just after 04.30 (a delay of over thirteen hours). Upon arrival back at Stansted all passengers were given a letter (for insurance purposes) explaining the delay. However, after getting home and preparing to make a claim, I noticed that the letter said the flight took off at 03.10 on the 21st (making the delay under 12 hours).
Was anyone else on this flight? Have you tried to make an insurance claim? I have emailed Thomas Cook asking for a revised letter showing the correct departure time, but so far no response. Has anyone else tried this?
Maisie
Was anyone else on this flight? Have you tried to make an insurance claim? I have emailed Thomas Cook asking for a revised letter showing the correct departure time, but so far no response. Has anyone else tried this?
Maisie