Nationwide Visa Fraud

[Andy]

As most of you know i have recently been to Turkey, i returned on the 17th.

Before leaving i had a letter to say my account had been tampered with which i couldn't account for so a block was put on the card for internet access only.

While in Turkey the only time i used my card was at the airport in Antalya where my chip & pin were used.

Yesterday i recieved a new card from Nationwide and on checking out my account online today found that over £1000 had been taken from it which was deffinatley not me. One was a Paypal transaction £675 ? (thought there was a block on it for that) others were for food and clothing in Leeds, never been to Leeds.

I have contacted both The Special Investigations Dept & Paypal this afternoon who say they are going to carry out an Investigation.

If some-one has hold of all my details then why wasn't more taken, they could have run my account down to nothing.

Talk about worry you just don't need it.

 

[tjd]

Wow - sorry to hear about the problem you are having - I use N'wide all the time in Turkey - this is worrying. I won't be letting the card out of my sight from now on. No more just handing it over and letting the server return with the slip and card.

I hope you get it resolved in your favor very soon.

 

[Martyn]

Sorry to hear that Andy. Personally I draw money out of the ATM and pay in cash as I don't trust any bugger. I always have a quick check of the atm and cover my pin number.

 

[jcrian]

I hope they manage to sort it out and refund your card with the £1000 Andy.

I too like Martyn just use the ATM and my flex account to draw cash and would only use the credit card as a last resort.

 

[carolk]

Lets hope it gets sorted Andy. I think as quickly as think they think they have made it fraud proof - it isnt!

 

[Smiler]

It is hasslebut you should get your money back. A while back, about £5k was withdrawn from one of my cards to a casino and jewelry in the carribean. (Try explaining that to my wife!!)

Reported it to the police, got an incident number and never heard anymore from the card issuer once my money was refunded. About a year later, it was reported in the local news that a petrol station near Stansted airport I'd regularly used was raided for credit card cloning and fraud.

 

[yalimart]

We have been scammed at least 3 times, twice from an address in Cardiff, each time it was brought to our attention by the relevant banks fraud dept.

They then open a fraud account and all the fraudulent spending goes into that, I think at most we only had about £30 actually come through on our account which they sorted as soon as i informed them. The first time was a bit worse as it was complete id fraud, with the perpertrators opening other credit accounts in my name, more than half the info on the credit application forms was completely wrong.
The police gave me a crime number but said they wouldnt be pursuing it even though we were pretty sure we knew who had done it, there was also cctv evidence of someone withdrawing cash from atms etc.

martin

 

[Miss Money Penny]

Worrying, I hope you get sorted soon!

 

[westonalan]

Hi Andy,
So Sorry to hear this, I hope you get it all sorted out very soon.

It's a good job the person didn't buy anything in Sheffield, otherwise you'd be suspecting me!!!! LOL:splat:

 

[civciv]

A colleague at work who banks with HSBC, has just had his bank account hacked and money taken out. Also his hotmail account was accessed too and passwords used to access other accounts. Its horrific and he had to take a few days off work to sort everthing out. I know there was a problem a few weeks ago with hotmail accounts being hacked into and its worrying as nothing seems secure these days

 

[rosewall1]

Between England and Turkey I use 4 different banks but they are all on the internet and I check them everyday just in case, it only takes five minutes but I have peace of mind. If anything looks iffy then a quick phone call sorts it out.

 

[KKOB]

Just a few words of warning about Nationwide.

Nationwide are quite happy for account holders to have an address in Turkey and they'll post statements to you at that address. However, if you need a new card, you may face a problem.

2 years ago, I lost a Nationwide card and immediately cancelled it. At the time, Nationwide were posting statements to our address in Turkey and told us that the replacement card would be sent to us within a few days.

However, after 4 weeks waiting for the card to arrive and countless phone calls to Nationwide and assurances that the card had been posted and would soon arrive, we were finally informed that in fact no replacement card had been or would be issued to us at a Turkish address.

Nationwide regard Turkey as a "restricted country" ( their description, not ours ) and as such, they would not send new cards to addresses in Turkey.

Eventually, Mrs KKOB had to fly back to the UK and collect the card in person from a designated branch. Whilst there she also changed the account address back to a UK one.

 

[lesleykay]

Until the police take this type of crime seriously, it will continue.........

 

[Garys missus]

Sorry to hear that you are yet another victim of this crime, and hope it gets sorted out quickly. I recently lost almost £1000 in much the same manner, I had never had any dealings with the company's used either, but did get refunded. However, from start to finish it has taken seven weeks to completely sort. How does it happen? I was told that the bulk of the money missing had been transferred to another bank, the transaction was either done over the phone or in branch. Surely the theives have to have some sort of ID before they are able to transfer any monies? I've never lost my passport or bank card, and all correspondance is burnt, I'd love to know just so that I might be able to prevent it ever happening again.

 

[MIM]

With regard to living in Turkey and receiving new cards from Nationwide I spoke to the manager at the branch where my account is held and all they needed was my permission (verbally) to post the card to Turkey I received my card in 5 working days.

 

[ceemac]

Until the police take this type of crime seriously, it will continue.........

You should not simply blame the police alone - the banks are as much at fault.

This happened to me twice with Nationwide - they refunded the money on both occasions after a seemingly superficial investigation, as long as I signed a disclaimer stating that the money had been taken from me illegally.

Their fraud investigation team were not interested in information that I supplied them with regards to the second theft - neither were the police.

They must be losing money hand over fist but because each theft is not a huge amount each time, they don't bother following it up.

I blame the banks more than the police - the police are usually stretched to the limit both financially and in human resource terms, but the banks, who have sponged us for God knows how long, have dedicated investigation teams and resources and should be gathering useful evidence they can then pass on to the police or prosecution service.

I just wonder are the banks simply writing this money off, or are they claiming it from insurance companies? Either way, you can guarantee that it's you and me getting shafted somewhere along the way.


C

 

[jcrian]

The other thing I do is twice a year contact the credit card company and ask for new cards to be issued with different numbers on. They do this with no questions asked although a block is put on your current card until the new one is issued.

 

[ceemac]

That's a good idea Ian.

I hope you get sorted Andy.


C

 

[Sunny Seasider]

I hope that this will be sorted soon Andy, but you do not need the hassle. It is very worrying, as I am also guilty of it to order goods on line and always are told that this is a secure site with the keylock logo etc, but the people doing this are very slick, they always seem to find ways to get into a new system. I know we, most of us could not do without the convenience of the internet now, but I'm afraid for some, it is a high price to pay, I always click do not save this credit/debit card number when I complete transactions on line, unfortunately not all businesses have this facility, but I do so in the hope that my number may not be cloned, someone somewhere will probably have a get around for this too. The best we can expect is that we notify our provider as soon as we are aware and all will be sorted, but not an ideal solution.

 

[Yalides]

Between England and Turkey I use 4 different banks but they are all on the internet and I check them everyday just in case, it only takes five minutes but I have peace of mind. If anything looks iffy then a quick phone call sorts it out.

Same here.