lorraine

Non Active Member
LOL..Call centre ''helpline''
After reading So's letter of complaint thought that this one would make you smile.

[font=Times New Roman, Tahoma, Verdana]This is a true story from the Word Perfect Helpline which was transcribed from a recording monitor in the customer care department. [/font]
[font=Arial, Helvetica, sans-serif][font=Tahoma, Times New Roman, Trebuchet MS]Needless to say, the HelpDesk employee was fired; however, he/she is currently suing the WordPerfect organisation for "Termination without Cause". This is the actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations) [/font][/font]
[font=Arial, Helvetica, sans-serif]"Ridge Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well I was just typing along, and all of a sudden the words went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect or did you get out?"
"How do I tell?"
"Can you see the C: prompt of the screen?"
"What's a sea-prompt?"
"Never mind. Can you move your cursor around the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
"I don't know?"
"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
"Yes, I think so"
"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
"Yes it is. "
"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of your computer."
"I can't reach it."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's because it's dark."
"Dark?"
"Yes the office light is off, and the only light I have is coming in from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power.... A power failure? Aha, Okay, we've got it licked now. "Do you still have the boxes and manuals and packing stuff your computer came in?"
"Well, yes I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too f***ing stupid to own a computer."
[/font]
 
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lorraine

Non Active Member
LOL..Call centre ''helpline''
Re: Call centre ''helpline''

I can assure you all that yes call centres are just like this.

I had to deal with a gentleman that refused to pay his bill because the world was coming to an end and he had better things to do with his money.

I politely asked him what day the world was going to end, he told me, so I made a note in my diary, when the day had come and gone I phoned the gentleman I politely pointed out that the world was still spinning and please could we have payment....:biggrin:
 

So

Member
LOL..Call centre ''helpline''
Re: Call centre ''helpline''

MUAHAHAHA...hilarious! did he pay?

I think working in a helpdesk/callcenter must be one of the hardest jobs. You need to have thick skin to take the verbal abuse that comes at you now and than.
 

lorraine

Non Active Member
LOL..Call centre ''helpline''
Re: Call centre ''helpline''

Yes he did pay!!...lol I set him up on a payment plan telling him that if the end has been delayed then this would ensure that he continued to receive his 'utilities' and still have money to spend...lol

Wonder why they always passed these cases to me:lol: there are just so many stories like these.
 

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