Hi all, on arriving at Antalya we discovered one of our bags damaged, one of the wheels completely broken off. We got the proper Property Irregularity Report and sent it to the Thomas Cook Luggage Loss Adjusters three weeks later [when we got back] who replied that the conditions of the Montreal Convention state that claims must be made within seven days. This is pretty impossible from Turkey as most mail takes ten days anyway. A few years ago I had a similar problem when getting back to Gatwick, they paid up that time. I know we could claim through our own insurers but probably wont bother. Anyone else had any similar problems.