KKOB

Completely Chillaxed
Cancel your credit card before you die
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.

Here is the exchange :

Family Member: 'I am calling to tell you she died back in January.'

Citibank : 'The account was never closed and the late fees and charges still apply.'

Family Member : 'Maybe, you should turn it over to collections.'

Citibank : 'Since it is two months past due, it already has been.'

Family Member : So, what will they do when they find out she is dead?'

Citibank : 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member : 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member : 'Did you just get what I was telling you - the part about her being dead?'

Citibank : 'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

Family Member : 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank : 'The account was never closed and late fees and charges still apply.'

Family Member : 'You mean you want to collect from her estate?'

Citibank : (Stammer) 'Are you her lawyer?'

Family Member : 'No, I'm her great nephew.' (Lawyer info was given)

Citibank: 'Could you fax us a certificate of death?'

Family Member : 'Sure.' (Fax number was given )


After they get the fax :

Citibank : 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member : 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges do still apply.' (What is wrong with these people?!?)

Family Member : 'Would you like her new billing address?'

Citibank : 'That might help...'

Family Member : ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'

Citibank : 'Sir, that's a cemetery !'

Family Member : 'And what do you do with dead people on your planet???

:5:
 

Ava

Member
Cancel your credit card before you die
Very funny, but unfortunately oh so true.

I took a phone call at work from social services concerned that my dad hadn't answered any of their letters or phonecalls re the care of my mum. I listened.... at first I was astonished, then angry, then dumbfounded. The reason for this reaction......my dad had died three years previously. The social services were great and arranged help for my mum (housebound with various aliments, incontinent and blind in one eye), but the problem was she died two years after my dad and the social services were still calling a number that had been disconnected. I patiently explained to the nice lady on the telephone (I was giving her the benefit of doubt, she might have learning difficulties!) that both of my parents had passed away and we didn't require help. Ok said she, can I have a contact number for your dad just to check.........arghhhhhh I hung up. Funny now,but at the time not funny at all.
 

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